Customer experience (cx) training

Creating your CX strategy to implement in your company today

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Customer Experience (CX) Training

When your employees communicate and deal with customers, they are immediately associated to be the company that they represent.
 
• It is crucial that employees be trained in the art of positive and effective customer service and communication in order to design a favorable customer experience and be brand ambassadors of your company.
 

• Take your business to the next level of growth by keeping the customer at the heart of the business.

 
• Our customized CX trainings are tailored based on your business and industry’s unique challenges and complexities; trainings are developed keepings in mind that important of a great CX strategy and its direct impact on sales.
 
• Our customized training solutions are based on data driven needs analysis backed by years of operational experience.
 
• Our experienced trainers will work with key stakeholders from your business to create and implement CX strategies through workshops, training programs, and masterclasses to ensure that changes are implemented across the entire organization.

Programs tailored to the specific needs of each client and industry

All training programs are tailored to the specific needs of each client and industry. Some topics we have covered in the past, include (but are not limited to) the following topics:

  • The 7 essential elements of customer service
  • Understanding the relationship between customer service and the brand’s business practices
  • Recognizing the customer and understanding his/her needs
  • Understanding difference customer types
  • Effective connection and communication with customers
  • Relationship management with customers
  • Product knowledge
  • Soft skills (including active listening, positive language, etc.)
  • Upselling and cross-selling strategies
  • Complaint handling and resolution
  • Wellness and positive mental health

Our team of experts, with years of experience in multiple industry, will spend time with your training team understanding your needs and requirements, and developing a custom solution for your company. Contact us below to create your CX strategy for your company!

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