Customer experience (cx) training

Creating your CX strategy to implement in your company today

Contact us

Customer Experience (CX) Training

When your employees communicate and deal with customers, they are immediately associated to be the company that they represent.
• It is crucial that employees be trained in the art of positive and effective customer service and communication in order to design a favorable customer experience and be brand ambassadors of your company.

• Take your business to the next level of growth by keeping the customer at the heart of the business.

• Our customized CX trainings are tailored based on your business and industry’s unique challenges and complexities; trainings are developed keepings in mind that important of a great CX strategy and its direct impact on sales.
• Our customized training solutions are based on data driven needs analysis backed by years of operational experience.
• Our experienced trainers will work with key stakeholders from your business to create and implement CX strategies through workshops, training programs, and masterclasses to ensure that changes are implemented across the entire organization.

Programs tailored to the specific needs of each client and industry

All training programs are tailored to the specific needs of each client and industry. Some topics we have covered in the past, include (but are not limited to) the following topics:

  • The 7 essential elements of customer service
  • Understanding the relationship between customer service and the brand’s business practices
  • Recognizing the customer and understanding his/her needs
  • Understanding difference customer types
  • Effective connection and communication with customers
  • Relationship management with customers
  • Product knowledge
  • Soft skills (including active listening, positive language, etc.)
  • Upselling and cross-selling strategies
  • Complaint handling and resolution
  • Wellness and positive mental health

Our team of experts, with years of experience in multiple industry, will spend time with your training team understanding your needs and requirements, and developing a custom solution for your company. Contact us below to create your CX strategy for your company!

You Might Also Like

Certified Social Media Marketing Specialist

Become a social media specialist today!

learn more

Professional Certificate in Digital Marketing

Learn the A-Z of Digital marketing with us!

learn more

Certified Search Marketing Specialist

Learn A-Z about SEO to rank your websites at the top!

learn more

Smartphone
Videography

The Smartphone Videography: Knowing your Content

learn more

Youtube Content
Creation

Basic guide into starting a YouTube channel, getting more views & subscribers, and building a brand with videos!

learn more

Filmmaking

Intro to Filmmaking: Learn how to make a short film! 

learn more

Video Editing with Adobe Premiere

Learn how to edit videos for films, commercials and much more! 

learn more

Audio with

Apple Logic Pro X

Learn how to edit, mix, correct and create amazing audio with Apple Logic Pro X.

learn more

Audio with
Avid Pro Tools

Learn the basics of Audio Recording and Music Production with Avid Pro Tools. 

learn more

Audio Mixing

in The Box

Audio Mixing in the Box: The Advanced Course! 

learn more

Recording and Mixing
Vocals at Home

Learn how to record, mix & edit while using pro-studio techniques on a small budget on a laptop. 

learn more

Voice Over

Recording

Learn how to create a professional voice recording in the space of a few sessions without having a recording studio.

learn more

Artificial Intelligence

 

Learn how AI is transforming 20+ industries, including healthcare, finance & automotive

learn more

Resin Art

 

Become your own Makeup Artist and Hairstylist

learn more

Makeup

& Hairdressing

Become your own Makeup Artist and Hairstylist

learn more

IELTS

Prepare yourself to take IELTS General / Academic tests
learn more

  Slide to view more courses 

connect with us

Contact Us

Kindly fill in the form to receive more details about the program.