Leading professional certifications & qualifications from top global institutions to re-launch your career.
Customer Experience (CX) Training
• Take your business to the next level of growth by keeping the customer at the heart of the business.
Programs tailored to the specific needs of each client and industry
All training programs are tailored to the specific needs of each client and industry. Some topics we have covered in the past, include (but are not limited to) the following topics:
- The 7 essential elements of customer service
- Understanding the relationship between customer service and the brand’s business practices
- Recognizing the customer and understanding his/her needs
- Understanding difference customer types
- Effective connection and communication with customers
- Relationship management with customers
- Product knowledge
- Soft skills (including active listening, positive language, etc.)
- Upselling and cross-selling strategies
- Complaint handling and resolution
- Wellness and positive mental health
Our team of experts, with years of experience in multiple industry, will spend time with your training team understanding your needs and requirements, and developing a custom solution for your company. Contact us below to create your CX strategy for your company!
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